Welcome to ELCHEMIST

These terms and conditions outline the rules and regulations for the use of ELCHEMIST’s Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use ELCHEMIST website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Bangladesh. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using ELCHEMIST website you consent to the use of cookies in accordance with ELCHEMIST privacy policy.

Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, ELCHEMIST and/or its licensors own the intellectual property rights for all material on ELCHEMIST. All intellectual property rights are reserved. You may view and/or print pages from http://elchemist.co.uk for your own personal use subject to restrictions set in these terms and conditions.

You must not:

1. Republish material
2. Sell, rent or sub-license material
3. Reproduce, duplicate or copy material

Redistribute content from ELCHEMIST is prohibited (unless content is specifically made for redistribution).

Hyperlinking to our Content

1. The following organizations may link to our Web site without prior written approval:
   1. Affiliate agencies;
   2. Search engines;
   3. News organizations;
   4. Online directory distributors when they list us in the directory may link to our Web site in the same
      manner as they hyperlink to the Websites of other listed businesses; and
   5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
      and charity fundraising groups that may not hyperlink to our Web site.

2. These organizations may link to our home page, to publications, or to other Web site information so long
   as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
   approval of the linking party and its products or services; and (c) fits within the context of the linking
   party’s site.
3. We may consider and approve in our sole discretion other link requests from the following types of organizations:
   1. commonly-known consumer and/or business information sources such as Chambers of Commerce, Fragrance Association and Consumers Union;
   2. dot.com community sites;
   3. associations or other groups representing charities, including charity giving sites,
   4. online directory distributors;
   5. internet portals;

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of a link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site and a list of the URL(s) on our site to which you would like to link. Allow 1-2 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

1. By use of our corporate name; or
2. By use of the uniform resource locator (Web address) being linked to; or
3. By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of ELCHEMIST logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on the Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates or advocates the infringement or other violation of, any third-party rights.

Payment Method

Debit/Credit Card, bKash, Rocket, Nagad, NexusPay, CityTouch, Bank Transfer (NPSB), Cash On Delivery**

Purchase from Abroad: International Debit/Credit Card

**Cash On Delivery option is available inside Dhaka for up to 9,000 TK orders. However, We may offer to change the “Cash on Delivery” option to any “Pre-Payment” method (convenient to the customer) if the potential customer doesn’t have any previous purchase record or has a previous issue with COD.

Payment Gateway Fee

bKash Payment: 0% Charge (Limited Time). However, bKash charges us 1.4% for Payment Gateway/Settlement
bKash to Bank: 0% Charge from our side. However, 1% may be deducted by the bKash App on your end
Credit/Debit Card: 1.5% Charge. However, Payment Gateway Company (SSL Commerz) charges us 2.5 to 3.5% depending on Card Type.
Online Bank Transfer: 0% Charge from our side.
COD/Processing Fee: 1.5%. Cash Handling Fee or Cash to Digital Payment conversion/settlement by Logistics Companies or Agents (i.e collect cash & send via bKash)

Please note that we do not make money from payment gateway fees/charges, rather we bear or share fees/charges with you in some cases.

Why there are Gateway fees/charges?

The truth is, our business ethics/model/category doesn’t allow us to do huge profits. So we have to care about 1-2% gateway frees/charges. Some other platforms (Like clothing stores/restaurants etc) may not charge for gateway frees because they have the opportunity to make a good profit (triple/double digits) so they can ignore/don’t care about single-digit (%) charges.

Delivery

We dispatch packages via logistics partner within 24 hours after confirming an order. Then the assigned delivery agent makes a phone call before the delivery attempt during office hours. It should be done within 3 days. 98% of packages are delivered within 1-3 days. However, if partner logistics experience any issue, it may take more time. Please be informed, that delivery schedules are prepared by the logistics company, so we are unable to accelerate, or force a delivery during this 3 days timeframe. You can definitely complain to logistics if the delivery is not done within 3 days.

The customer will get a closed box as a delivery package. If the delivery box is opened, the customer should not receive the package. And the delivery box can’t be opened until payment is completed. To make sure or check the product, open the delivery box in front of the delivery agent or any claim/return/refund request will not be accepted.

Urgent/Pick Up/Same Day Delivery is Not Available due to time congestion as We have to maintain discipline for all of the orders, packages, labels, entries, inspections, and hand over bulk packages to our logistics partner only to make home deliveries.

Return Policy

We don’t take returns for opened boxes/ opened cellophane fragrances. We do not sell/resell opened fragrances. So there is no option to test & return. We’ll accept return requests for items that are damaged/broken during handling/delivery. It should be returned in the same/intact condition, it was received.

In case of a damaged/broken issue, we must receive your request in front of the delivery person when you receive your item otherwise any claim/return/refund request (later) will not be accepted.

Exchanges

In the unlikely event that you receive a damaged or defective bottle, we’re happy to offer you a partial refund or exchange the item for a new one (If available in stock). Please let us know instantly when receiving your product to begin the process.

However, dust, minor dent, deform, minor leakage on the bottleneck or other minor issues will not be eligible for exchange. These are common during the handling, transportation, or delivery process.

Insurance

If you’re shopping from this store, we guarantee that you’ll receive your product. If the product got lost, not delivered, or missing, we’re happy to offer you a full refund if the delivery address is inside Dhaka.

For outside Dhaka deliveries, we provide booking slip/consignment number right after we send out via Courier. If a package got lost, not delivered, or missing, the client has to re-track/find the parcel or the Courier Company will be responsible for the package.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you a message to confirm that we’ve received your item and are processing your request. We’ll follow up with another message once the request has been processed to let you know if your return was approved. If approved, the money will be refunded immediately. To get a refund for ‘lost or not delivered’ items, it may take up to 28 days to get confirmation from the logistics if it is ‘lost or not delivered’. Whenever it’s confirmed, the money will be refunded immediately.

‘Sale’ Items

If the item is marked ‘sale’, it does not qualify for a return and cannot be refunded.

Cancellation

We may decline/cancel any order or refuse to sell without mentioning a reason. Some of the reasons we decline the order if the potential customer

– doesn’t accept shop policy, terms & conditions
– doesn’t co-operate to begin processing of an order
– doesn’t have any previous purchase history
– is blacklisted by the logistics companies/fragrance community
– have previous delivery return/refusal/issue
– doesn’t have basic knowledge about fragrances
– skeptical/doubtful/lack of trust towards ELCHEMIST

We wish them ‘All the Best’ & recommend/suggest buying from another shop.

Disclaimer

Product images on this website are digital images collected from the internet. Variations may occur between the product displayed and the actual product. In a lot of cases, companies change the presentation or formulation of a new batch of products which may not be the same as before (Old Batch). We’d suggest to avoid placing order if you don’t acknowledge or are not aware of these issues in the fragrance industry.

Invitation to Offer

By visiting/viewing our website, consumers are inviting us to offer fixed prices for the products we display. We have the right to accept the offer/order or decline it.

What this means is that the consumer cannot insist to sell the product if we choose not to. We have the right to accept/decline any order or refuse to sell without mentioning a reason.

If you have any queries regarding any of our terms, please contact us.